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    AVP, Human Resources
    (posted 1/26/2018)

    American Public University System

    • Reports To: Senior Vice President, Human Resources

    • Department: Human Resources

    • Office Location: Charles Town, WV

    • FLSA Status: Exempt

    • Date Closing: Open Until Filled   

    Synopsis of Role:

    Serves as a member of the Human Resources (HR) Leadership Team, developing and implementing human resources policies and programs including: recruiting, hiring and onboarding, immigration processes, training and development, benefits and wellness, employee performance management, and employee relations.  Collaborates in developing  long-term strategic planning, budgeting, and staffing models.  Responsible for oversight of new employee orientation, American Public University System (APUS) policy and procedure updates, employee recognition programs, and monitoring the performance evaluation process.  This role has supervisory responsibility for seven employees across the recruiting, training and development, benefits, and wellness functions of the human resources department.

    Essential Functions:

    • Regularly reviews and makes recommendations for improvement of the organization's policies, procedures, and practices on personnel matters.

    • Maintains knowledge of industry trends and employment legislation, and ensures organization's compliance.

    • Responsible for coordinating the selection and administration of company benefits in partnership with external broker(s).

    • Collaborates with HR leadership at subsidiaries as needed to ensure resources are provided for benefits administration and other functions as appropriate.

    • Consults and partners with legal department, as appropriate, on employment and personnel matters.

    • Coordinates various functions to include, but not limited to: job evaluations and job classifications, employee recognition program and employee morale events, and training and development program.

    • Utilizes the Human Capital Management (HCM) system effectively to maintain employee data base and produce and analyze ad-hoc reports as requested. Maintains employee data as required by the law and the company.

    • Acts as a resource to management in resolving discrimination, harassment, performance, and discipline issues.

    • Implements and maintains policies such as corrective discipline and attendance.

    • Responsible for benefits administration, compensation, performance appraisals, and other human resources functions.

    • Manages and coordinates the activities in areas of responsibility to assist managers to achieve full and timely objectives.

    • Makes recommendations relating to human resources to assist with change management throughout the organization.

    • Oversees responses to requests and attends hearings for unemployment compensation claims.

    • Facilitates employee relations for the organization.

    • Monitors trends and recommends changes to facilitate recruitment, retention, and on-going motivation of employees.

    • Participates on committees and special projects, and seeks additional responsibilities.

    • Other duties as assigned.

    Work Environment and Physical Demands:

    • Standard office environment in Charles Town, WV.  Travel to other office locations required as needed to support organizational goals. Occasional remote work may be required, but the breadth of the work should occur in the office on the Charles Town campus.

    Required Skills:

    • Extensive knowledge of HR generalist roles.

    • Ability to work independently of supervision/technical assistance except for difficult assignments.

    • Ability to multi-task; requires dedication and focused concentration for extended time periods.

    • Superior employee relations skills and considerable knowledge of human resource technology and methodology.

    • Technical and supervisory problem solving is a critical responsibility and requires research, investigation, inquiry, and evaluation. Usually all necessary work information is not available and must be developed by the incumbent.

    • Incumbent coaches, assists, and collaborates across the department as needed. Regularly works with confidential data requiring care to protect. Complies with all policies, procedures, and work rule guidelines.

    • Administers complaint process and corrective action program.

    • The incumbent is expected to perform all duties and tasks within his/her department or job and when assigned, in any other department or job to the best of his/her individual skill and ability.

    • Superior verbal and written communication skills.

    • Experience with standard office software and HR information system, preferably UltiPro.

    • Organized, highly motivated, and a quick learner; able to work with limited supervision.

    • Proactive, flexible, and comfortable in a fast-paced, changing environment, which demands a high level of energy and commitment.

    • Ability to communicate with all levels of employees in the organization. 

    • Problem solving and decision making ability.

    Required Experience:

    • Bachelor’s degree in human resources or related field is required; Master’s degree preferred.

    • Minimum of 7 years of direct experience required with 5 years in supervision or closely related experience.

    • SPHR/PHR and/or SHRM-SCP/CP certification strongly preferred.


                                                             (updated 1/22/18)

    Centro Global Solutions Winchester, VA

    Are you looking for excellent compensation and benefits, but more importantly, a fantastic team to work with? Then look no further and join our team!

    Centro Global Solutions, an established Health Care Services Organization, is looking for a Call Center Recruiter to join our team. The ideal candidate will be well versed in human resources policies and procedures and possess very strong computer skills. Join us and we’ll invest in your future with excellent training, competitive benefits, and outstanding working environment.

    Position Purpose

    The Recruiter is responsible for delivering all facets of the recruitment process.  This will be achieved through the development of local and national (where applicable) recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. Our Recruiter plays a critical role in ensuring Service Delivery managers are hiring the best possible talent.


    • Develop and implement innovative and proactive recruitment strategies and campaigns to achieve required staffing levels.
    • Develop and maintain professional relationships with colleges, universities, community colleges, community organizations and placement offices as a source for generating qualified candidates for positions.
    • Schedule and attend job fairs/career fairs with appropriate staff as a source for generating qualified candidates.
    • Ensure job postings and advertisements are kept up to date and are accurate and creative.
    • Meet with hiring managers/directors to develop and present specific recruitment plans.
    • Ensure that all records and reports on recruiting activities are maintained and kept to the highest level of accuracy, organization and detail orientation.
    • Ensure Employees’ documents are compliant with employment law through handling onboarding process.
    • Conducting background screenings for prospective employees.


    • Bachelor degree preferred.
    • Three or more years of experience in recruitment; strongly preferred healthcare Call Center.
    • High level of proficiency with Microsoft Excel, Word, Outlook, required.
    • Experience with hourly recruiting, employee relations, engagement, benefits administration, policy communication, and HR compliance, etc.
    • Good organizational skills required.
    • Strong verbal and written communication skills, as well as strong math skills required.


    Salary: Negotiable based on experience

    Job Type: Full-time

    Required education: High school or equivalent required, Bachelor’s preferred.

    Job Location: Winchester, VA

    Elsa Phillips|Human Resources Manager
    Tel: 571-327-3110
    300 W Brooke Rd.
    Winchester, VA 22603